The safety and security of colleagues, customers and service partners as our number one priority. We can be trusted to deliver on our promises, acting with the highest standards of honesty, integrity and responsibility. We care about each others’ wellbeing and create a safe space for people to do their best work.
We are performance-focused, with a commitment to excellence in the delivery of real, tangible results. We keep our finger on the pulse of the industry, responding to the evolving needs and expectations of all our stakeholders. This helps us to continually improve and deliver more value to our customers. We support colleagues in their personal growth journeys and celebrate success.
We are all united by a shared purpose to connect people with the world, we take the time to truly understand what’s important to our customers and partners. We couldn’t do all this without our colleagues. That’s why we’re committed to energising and inspiring people, and continuously improving the colleague experience.
We are committed to growing a more sustainable future. We are working with others to drive sustained progress towards helping the UK aviation industry achieve net zero emissions by 2050. We are supporting and contributing to the regions where we operate, developing sustainable initiatives with our communities to benefit people and the planet.
We believe we are more than the sum of our parts. That’s why we continually seek to work together with our colleagues, partners and communities to reach the best solutions. We are inclusive, respectful and open to different perspectives. We strive for the success of our teams, airports, passengers and the business.